The customer reserves right to withdraw from the contract agreement without the need to provide a reason within fourteen days after receipt of the shipment of goods. The withdrawal is effective in writing (e.g. letter, fax, e-mail) or by returning the delivered goods. The withdrawal deadline of two weeks begins following receipt of written instruction of withdrawal, but not prior to receipt of the goods by the recipient (in the case of repeated delivery of similar goods not before receipt of the first partial shipment) and not prior to fulfilment of our duty to provide information in compliance with section 312c, clause 2 of the BGB (German Civil Code) in connection with section 1 clauses 1, 2 and 4 of the Ordinance on Information Obligations of the German Civil Code (BGB-InfoV).
To fulfil the requirements of the withdrawal period, simply return the goods or notice of withdrawal within this period. Please send notice of withdrawal to: